The Crosley warranty on most items is a 90 day warranty. If an item is defective within that time, the buyer needs to follow the instructions on the warranty card included with every Crosley item. This calls for calling the telephone number on the warranty card, obtain an RA#, etc.

International customers will need to exercise their rights and deal directly with Crosley.

Items that are returned because the customer no longer wants them are not covered by our 30 day return policy and are subject to our 20% restocking fee. A "3" Attempt Call Tag will be issued to pick up the defective item. When we receive the item back we will repair or replace and return it at our expense. As many of you have learned, we do inspect all returned items. If the item has been damaged or mistreated, or had shipping damage the consumer did not claim, or is not defective, we reserve the right to charge you for the item. The policy for the CR12 jukeboxes is slightly different. It is for six months, rather than 90 days, and calls for the customer to repackage it and make it available to the carrier for pickup and return. If a jukebox customer does not keep the original packaging for the length of the warranty we are not responsible for return packaging or shipping to us. We place an "Open Before Unpacking" note on the shipping box. It contains a complete unpacking and instruction manual which instructs the buyer that they must retain the original packing.

We make every effort to work with our customers to assist in repairing the jukebox or assist in finding suitable repair facilities. If that is not possible, defective jukeboxes may need to be returned for repair.